Security Supervisor

Application deadline: Open until filled

Full-time position based in Beacon, New York
$24-$29 per hour, depending on experience

Background: 

Located in Beacon, New York, Dia Beacon presents Dia Art Foundation’s renowned collection of art from the 1960s to the present as well as special exhibitions, new commissions, and educational and public programs. Occupying a former box-printing factory on the banks of the Hudson River, the contemporary art museum spans nearly 300,000 square feet and features installations of works by some of the most significant artists of the last half century. 

Position Summary:

The hourly starting rate for this position is $24 per hour. Consideration of a starting salary above $24 per hour but not to exceed $29 per hour, will be reviewed at the time of offer based on level of experience and qualifications of the candidate. The Security Supervisor is responsible for providing supervision and guidance to the Security team during day-to-day operations. The Security team is part of Dia Beacon’s public-facing staff and is principally responsible for the safety and security of our visitors and staff and the protection of our art collection. 

Reporting to the Chief Operating Officer and working closely with the Visitors Services and Facilities managers, the Security Supervisor is responsible for leading the Security team, managing schedules, payroll, and taking initiative to improve existing policies and procedures in alignment with best practices. This position works as a mentor to the Security team ensuring that its staff are well-trained in security protocols and customer service and creates a positive environment for visitors and staff, promoting interdepartmental relations and providing security assistance to all departments, as needed. 

The Security Supervisor has sensitivity to the unique nature of a contemporary art institution and the ability to coordinate and cooperate with multiple departments on both open and closed days and during programs and special events.

This position’s schedule is Thursday-Monday (Tuesday and Wednesday off).

Essential Job Duties and Responsibilities

  • Facilitate excellent communication between Security and the Visitor Services, Facilities and Exhibitions teams, and lead on collaborative initiatives and projects.
  • Supervise the security attendant team, including training, scheduling and payroll.
  • Mentor the Security team providing ongoing constructive feedback and professional coaching on both individual performance and professional development, as well as procedural improvements and training.
  • Ensure consistency in execution of opening and closing procedures, provide training on de-escalation practices, customer service and other best practices and ensure compliance with New York State license and training requirements. 
  • Maintain security protocols and EAP, continually updating as needed. Attend supplemental trainings and webinars, passing along learnings to the team. 
  • Respond to and professionally handle all institutional emergencies/security incidents, acting as the lead point of contact for visitors and staff, providing direction and taking appropriate action according to the emergency action plan. 
  • Support Visitor Services managers and staff with de-escalation, visitor management, and accessibility assistance, as needed, handling with stellar professionalism and a considerate communication approach.
  • Document all incidents related to security and the safety of visitors, staff and institutional assets and assist in the initial investigation.
  • Promptly report all incidents, infractions and security concerns to senior management. 
  • Create and implement an annual safety training plan including specific training for the security team and EAP, First Aid and other safety training for the public-facing staff.
  • Supervise parking area management including traffic flow; directing visitors, staff, deliveries, buses/ tours, and groups entering the museum; manage staff parking passes.
  • Supervise delivery system, in conjunction with the Facilities Department, ensuring proper delivery protocols, maintaining shipping and receiving logs, and effectively communicating with various departments about packages and parcels.
  • Monitor closed circuit video and security system and manage staff electronic swipe cards.
  • Provide informed recommendations to senior leadership on security related operations and advocate for security staff needs and support.

General/Other Responsibilities and Duties

  • Inform Facilities department of needed repairs, leaks, power outages, and other extenuating circumstances. Assists in artwork handling, and protection as necessary.
  • Provide assistance to museum visitors by answering questions and giving directions to local venues and travel routes.

Education, Certification, Experience

  • Current NY State Security Guard License
  • Certifications in CPR, AED, and First Aid by the American Heart Association.
  • High school diploma or equivalent preferred

Knowledge, Skills, Abilities

  • Minimum 3 years of security experience in a museum, retail or other customer services environment
  • 1-2 years of direct supervisory experience preferred
  • Possess excellent customer service skills and enthusiasm for the role
  • Demonstrate leadership in a team environment
  • Communicate effectively interacting with staff and visitors in a professional and diplomatic manner.
  • Full-time schedule of Thursday-Monday (with Tuesday and Wednesday off); includes most holidays
  • Computer literacy and report writing skills. Detail-oriented.
  • Knowledge of museums, contemporary art or cultural organizations a plus.

Working Conditions and Physical Demands

  • Standing/walking for long periods of time.
  • Using handheld radios to communicate.
  • Working out of doors in various weather conditions.
  • Must be able to lift/carry or move up to 40 lbs.
  • Must be capable of performing light maintenance, such as cleaning windows, removing debris from gallery floors, and occasionally assisting with furniture set-up for special events.

Please note that to provide a safe workplace free of recognized hazards and to take every possible step to reduce the transmission of COVID among our employees, Dia requires proof of COVID-19 vaccination upon hire, except for those who obtain an exemption due to a medical condition, a religious belief, or pregnancy.   

Qualified candidates are invited to apply by completing the online job application, linked HERE and attaching a resume and letter of interest.   

Dia provides a competitive salary and comprehensive benefits package with significant employer contributions towards the cost of healthcare premiums. The 401(k) plan provides 100% employer match up to 4% of the employee’s deferral and immediate vesting. Paid time‐off benefits include three weeks of vacation, ten days of sick leave, thirteen holidays, and a generous parental leave program. Work-related travel expenses are fully covered. Additionally, staff ID badges gain reduced or free admission to most American museums and arts organizations.      

Dia Art Foundation is an Equal Opportunity Employer and does not discriminate on the basis of age, color, national origin, ethnic origin, citizenship status, disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state, or local law in its employment policies. In addition, Dia will provide reasonable accommodations for qualified individuals with disabilities and supports a neurodiverse workplace.      

No phone calls or emails please.

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